Our Promises
We keep things simple. At Tilt, we promise to:
- Keep your data safe, secure, and processed in line with your wishes
- Use personal information only to provide what you've requested or agreed to receive
- Use cookies and web beacons (non-identifying) to improve the quality and relevance of our communications
- Make it easy for you to change your preferences at any time
About Us
We Are Tilt Ltd
Registered office: Unit 1, 41 New England Street, Brighton, BN1 4GQ
Company registration: 07280900
Operating address: 41 New England Street, Brighton, BN1 4GQ
Data We Collect
When you subscribe to our communications, we collect your full name and email address. We use Campaign Monitor — a secure third-party service — for email delivery.
We are the sole owners of the information collected. We only have access to the information you voluntarily provide. We gather statistics from email engagement using industry-standard technologies to understand what resonates.
Legitimate Interest
We process data to:
- Administer the Tilt website and business
- Enable your use of our website and deliver requested services
- Respond to technical support requests
- Send invoices, statements, and payment reminders
- Deliver newsletters you've signed up for
- Contact customers and prospects for B2B liaison reasonably expected with minimal privacy impact
- Understand website usage to improve our services
- Keep our systems secure and prevent fraud
- Manage customer relationships and contractual obligations
Where Your Data Lives
Your data is held on secure third-party services and secure servers operated by We Are Tilt Ltd in the UK, protected by robust security measures.
Data Security
Our data processing complies with the Data Protection Act 2018, Privacy and Electronic Communications Regulations 2003, and the General Data Protection Regulation (GDPR).
We monitor and adjust our physical, electronic, and managerial procedures to safeguard your personal data. Outside suppliers are held to strict contractual terms that mirror our own security standards.
What We Do With Your Data
We process the data you supply in order to provide any service you've requested. We will only use your personal data for the purposes you've permitted. We will not share it for marketing purposes outside of We Are Tilt Ltd. We will not sell or rent this information to anyone.
How Long We Keep It
We keep your data for as long as necessary to provide the services you're using. If you've opted in to receive emails from us, we'll assume you still want to hear from us until you tell us otherwise. Opt out, and we delete your data immediately.
Cookies
Cookies are small files transferred to your computer through your web browser that help us recognise your browser and remember certain preferences. We use them to understand activity, improve our services, and compile aggregate traffic data.
Trusted third-party services may also track information on our behalf. Your browser can control or reject cookies — though disabling them may affect some features.
Third-Party Cookies
| Service | More Information |
|---|---|
| Google Analytics | Opt-out & cookie policy |
| Hotjar | Opt-out |
| Vimeo | Cookie policy |
Website Visitors
When someone visits wearetilt.com, we use Google Analytics to collect standard internet log information and visitor behaviour patterns. This information is processed non-identifyingly — we do not make any attempt to discover the identities of our visitors.
Office Visitors
Our New England Street offices use a CCTV digital multiplexer video recorder for security observation, providing up to 31 days of recording depending on motion detection. The system is fully compliant with the Data Protection Act and National Security Inspectorate Code of Practice. All recordings are watermarked.
Email Marketing
We use Campaign Monitor for secure email delivery. We are the sole owners of the information collected. You can review their privacy policy for further detail.
Third-Party Processors
We work with carefully selected partners who process personal information on our behalf, held to the same standards we hold ourselves.
Links to Other Websites
Our site may link to external resources we believe are useful. These are operated by third parties under their own privacy policies. Once you leave wearetilt.com, we have no control over how your data is handled.
Your Rights
You have the right to see the information we hold about you. You can unsubscribe from communications via links in any email we send, or contact us directly to change your preferences.
If we don't hear otherwise, we'll assume the information you've provided is accurate and up to date, and we'll continue to use it for communications you've opted into.
To request data removal, correction, or updates:
Email: studio@wearetilt.com
Write to: We Are Tilt Ltd, 41 New England Street, Brighton, BN1 4GQ
Call: +44 (0)1273 675 700
Policy Updates
From time to time we may update our privacy practices. We'll notify you of material changes as required by law and post an updated copy here.